Public Information Repository

 

Local Government Rockets into Cyberspace





Business Problem:

Needed a method to provide public access information to residents and non-residents

Solution:

Create an Internet-based repository of public information

 

	Characteristics: Uses an RS/6000 server Uses the World Wide Web for end user access
	Benefits Reduces cost Reaches expanded markets Easily adaptable to changing needs
	Description: A state government needed a method to provide public access information on the to a variety of individuals, both constituents and potential constituents. In addition to providing data to the constituents, the system would require accounting records to help the state discover who requested information, which information is needed the most, and how often the information is being requested, permit issuance. To solve the business problem, Government Systems team, proposed an Internet-based solution. By placing information on the internet, the state will provide access to public services to a variety of individuals, both constituents and potential constituents. The following excerpts were taken from the actual Statement of Work provided to the customer. The customer accepted the proposal and is in production today. This proposal includes the following components: - A  session to exhibit the capabilities of the internet from a user perspective, identify key data to be included for the state government, and potential benefits of providing access to the selected data - Recommend and installation of the standard hardware platform. - Design and construction of the 'Home page' and nine supporting pages In addition to providing data and access to information on the Internet, the proposed system will provide accounting records to help the State discover who is using the system, which information is accessed the most, and how often and what time of day is the information being accessed. This information can assist in the design of future World Wide Web applications. The server in this solution is a RS/6000 running the NCSA HTTPD server, along with Mosaic for XWindows for viewing capabilities. Clients are independent of the server, however, the Department of Computer Services purchased five OS/2 Warp based system running WebExplorer, and NT with the software that integrates all the various platform.
	For More Information: Contact :Joey Sarmiento at  [email protected] for total solution products regarding the above case scenario.

 

Informations gathered by the author came from various solution provider, including the Federal Government, and it's  purpose are to conduct   study for the best government IT solution .

 

Customer Account Inquiries on the Web

Business Problem
Wanted to improve public service by using new techniques and channels
Needed to more efficiently handle high volume of customer inquiries which were too resource intensive

Solution
Implement interactive environment on Web for customer information inquiries

Characteristics
Uses web technology, and leverages existing mainframe infrastructure
Repeatable across any industry
Low-cost way to implement leading technology

Benefits
Able to contain high volumes and funnel into a single system
Reduced resources needed to meet customer inquiry demands

Description

This solution was implemented by a large private  insurance institutions in North America. The company has operations in four main large states, through both branch operations and subsidiary companies. It offers to their clients a wealth of financial services and products, including insurances (life, medical, etc.), and management of investment funds.

In looking for ways to gain a competitive advantage, while at the same time using new marketing methods and technologies, the company decided to offer individual clients direct access to their group pension fund information. The company is the first in their industry to do this, and views this capability as giving them an edge over their competitors. Today, their clients are interactively using the Internet to access general fund information as well as specific information about their own accounts.

The implementation includes a series of Web pages -- some are strictly to present information to the user, while others allow the users to execute interactive functions. An extremely high level of security is incorporated into the solution through use of many security products and checkpoints.

This solution was designed to be used as a model for the company's network centric computing strategy. It provides the foundation for future expansions of customer services the company provides on the Internet. While this specific implementation was done in an insurance company environment, it clearly has applicability in any industry where customers are servicing their clients through the use of an Interactive Voice Response (IVR) telephone system that is accessing mainframe data.